Common problems

Call us if your heat pump is

  • Running but not warming the pool
  • Showing an error code
  • Louder than it used to be
  • Leaking water around the unit
  • Tripping the power
  • Not turning on at all

Annual service

Keep it heating well

A yearly check before the season starts keeps your heat pump running well and catches small problems early.

  • We check it's heating properly
  • Clean the coil and the drain
  • Check water flow and connections
  • Tell you if anything needs attention

Book a service

Tell us what's happening

Send the brand and model if you know it, plus any error code. A photo of the unit's label helps.

0800 HEAT 4 U

We reply within one working day. Or call 0800 HEAT 4 U.